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Develop holistic approaches to the needs of your clients. |
- Develop a strategy for "seamless service" between organisations, including a plan for reducing gaps, discrepancies and overlaps in service deliveries.
- Facilitate the joint-agency training of front-line staff.
- Develop co-operative protocols between agencies who are dealing with the same clients.
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Facilitate the voice of unemployed people, beneficiaries and the general public in giving feedback to local groups and agencies. |
- Support the establishment of resource and support centres for unemployed people and beneficiaries.
- Create customer focus-groups to give feedback on inter-agency services, procedures and effectiveness.
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Improve access for clients to a co-ordinated menu of assistance in employment, training and income services. |
- Establish mobile service delivery in regions where distance to central offices is a barrier for access.
- Establish a co-ordinated strategy of information delivery and assistance over the internet.
- Establish specific service delivery strategies for minority groups, such as people with disabilities.
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